Plumber FAQs: costs, timings and what to expect
Clear answers on quotes, how a job runs and what happens once we've finished, for homes in Bristol, Bath, Keynsham, Filton and Portishead.
- 10 years trading
- Gas Safe
- Local to Bristol
Straight answers on cost, the work and the aftercare
Most people ring a plumber because something has gone wrong, or because they're planning a big job and want to know what they're letting themselves in for. Either way, it helps to know how things work before anyone turns up.
We've pulled together the questions we hear most often. They run in three groups, so you can skip to the one you need.
If your question isn't covered, call 01225 123456 and we'll talk it through.
- Quotes and cost: what we charge for, and what changes a price
- The work itself: access, timings and gas safety
- Aftercare: servicing, paperwork and what to do if something isn't right
Find the service that matches your problem
Each page goes into more detail on how we approach that type of work.
Boiler Installations & Replacements
Swapping an old or failing boiler for a new one, fitted by Gas Safe registered engineers.
Find out more 02Boiler Repairs & Servicing
Fault-finding, repairs and annual services to keep your heating and hot water running.
Find out more 03Emergency Plumbing
Burst pipes, uncontrolled leaks and sudden loss of heating or hot water.
Find out more 04Bathroom Installations
New bathrooms planned and plumbed properly, from simple refits to full redesigns.
Find out more 05Central Heating Systems
New systems, radiator upgrades and heating that's sized to suit your home.
Find out more 06Leak Detection & Pipe Repairs
Tracing damp patches, drips and pressure loss back to the source, then repairing the pipework.
Find out morePractical reasons homeowners ring us first
A free quote
You'll get a free quote for the work, so you can make a decision knowing the cost.
Same-day callouts
When something can't wait, we offer same-day callouts. Ring early and tell us what's happening.
No job too big or small
A dripping tap or a full heating system, we're happy to look at it.
Gas Safe and insured
Gas work is carried out by Gas Safe registered engineers, and we're insured.
Your plumbing questions, answered in plain English
Do you charge for a quote?
No, our quotes are free. Tell us what you need and we'll explain the cost before any work begins.
How much will my job cost?
It depends on the job. Access, the age and condition of existing pipework, the parts needed and how long the work takes all make a difference. We don't guess at figures. We'll look at what's involved and give you an honest price.
Can you give me a price over the phone?
For simple jobs we can often give you a steer on the phone. For anything bigger, such as a boiler replacement, a bathroom or a heating system, we'll need to see the property so the quote is accurate.
Do you take on small jobs?
Yes. No job is too big or small, from a dripping tap or a leaking pipe through to a complete installation.
Do you cover my area?
We work across Bristol, Bath, Keynsham, Filton and Portishead, plus the surrounding areas. If you're not sure whether we reach you, give us a call on 01225 123456.
Are your engineers Gas Safe registered?
Yes. Anything involving gas, including boilers, gas fires and gas pipework, is done by Gas Safe registered engineers. You can ask to see an engineer's ID card, and you can check any engineer on the Gas Safe Register.
Can you attend on the same day?
We offer same-day callouts. Our hours are Monday to Friday 9am to 6pm and Saturday 9am to 4pm. Call 01225 123456, tell us what's happening and we'll let you know what we can do.
What should I do before you arrive?
If water is escaping, turn off the water at the stopcock if you can do so safely, and keep electrics well away from it. Clear access to the problem area where possible. If you smell gas, don't wait for us. Open the windows, leave the property and call the National Gas Emergency Service on 0800 111 999.
How long will the work take?
It varies. Many repairs and leak fixes can be dealt with in a single visit, while boiler replacements, bathrooms and heating systems take longer. When we quote, we'll explain the likely timescale for your job.
Will you need to switch off my water or heating?
Often, yes, but usually only for part of the job. We'll tell you beforehand what will be off and for roughly how long, so you can plan around it.
Will you tidy up when you've finished?
Yes. We clear up after ourselves and talk you through what's been done before we leave, so you know how everything works.
How often should my boiler be serviced?
Most manufacturers recommend a service once a year, and some warranties depend on it. A regular service helps to catch small faults before they turn into a breakdown in the middle of winter.
What if something doesn't seem right after the job?
Give us a ring on 01225 123456 and describe what you're seeing. We'd always rather hear about a concern early than have you put up with it.
Can't see your question? Ring 01225 123456 and ask us
We're available Monday to Friday 9am to 6pm and Saturday 9am to 4pm. Tell us what you need and we'll take it from there, with a free quote.